Question 1

Where can I view my past bets and transaction history? Account

Accepted Answer

To view your betting records and transaction history, log in to betwbr, click on your profile icon at the top right of the screen, and go to the "Betting History" or "Transaction History" menu.

Your betting history shows everything you need: the date, match or game, stake amount, odds, and outcome — win or loss. Every bet also has a reference number you can use to raise a dispute or complaint with our support team.

Your transaction history shows a complete list of all deposits, withdrawals, and bonus credits — including the date, amount, payment method, and status (completed/pending/failed).

The same information is available in the mobile app under the "My Bets" and "Wallet" sections. You can use the filters to view records by a specific date or game. If anything is missing or looks incorrect, contact support directly.

Question 2

I'm trying to log in but my account is locked — what should I do? Account

Accepted Answer

There are several reasons your account may be locked — multiple incorrect password attempts, detection of suspicious security activity, a pending KYC verification, or a self-exclusion you activated yourself.

Locked due to incorrect password: The account usually unlocks automatically after 30 minutes. If it's still locked after that, click the "Forgot Password?" link and set a new password using an OTP.

Locked for Security: Contact support at support@betwbr.click or via live chat. Once your identity is verified, reactivating your account typically takes 1–3 hours.

KYC Pending: Go to your account settings and upload a photo of your National ID or passport. KYC verification is typically completed within 24 hours.

Self-Exclusion: In this case, it is not possible to reopen your account before the set period ends — this is for your own protection. For more information, Responsible Gaming See page.

Question 3

How do I move up in betwbr's VIP program, and what benefits will I get? VIP

Accepted Answer

betwbr's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points with every bet placed, and your level is determined by the points you accumulate.

Estimated monthly betting amount required per level:
• Bronze: Up to ৳5,000 — assigned automatically upon registration
• Silver: ৳5,001–৳30,000 wagered
• Gold: ৳30,001–৳1,00,000 wagered
• Platinum: ৳1,00,001–৳5,00,000 in bets
• Diamond: Above ৳5,00,001

Difference in Benefits: Higher levels come with better weekly cashback (from 1% up to 15%), higher withdrawal limits, and access to a dedicated account manager. Diamond members enjoy exclusive bonuses, birthday gifts, and priority payouts.

VIP levels are reassessed every month — so placing bets regularly helps you maintain your level. You can check your current points and level in the "Rewards" section of your account. For more details, Rewards See page.

Question 4

I placed a bet but the match was cancelled or abandoned — what happens now? Betting

Accepted Answer

If a match is cancelled or abandoned, betwbr will generally void the bet and refund the full stake — no deductions. The refund is credited directly to your account balance, usually within 24 hours.

Rain or DLS situations in cricket: If a match has started but the required overs are not completed and no result is given under the DLS method, the bet is voided. However, if an official result is declared via the DLS method, that result stands as final.

Abandoned mid-match in football or other sports: If a specific portion of the match (generally 50% or more) has been completed and an official result is issued, bets are settled on that result. Otherwise, bets are voided.

If one leg of a single bet is voided, the overall odds are recalculated. For parlay/accumulator bets, any voided selection is treated as odds of "1.0".

If you think there is an error in your records, contact support with your bet reference number.

Question 5

How do I place a cricket bet on betwbr, and what types of bets are available? Betting

Accepted Answer

Cricket betting is the most popular activity among betwbr's Bangladeshi members. Getting started is easy — log in, select "Sports" or "Betting" from the menu, choose "Cricket", and click on any current or upcoming match from the list.

Popular Betting Markets:
• Match Winner: Which team will win — the simplest bet you can place
• Over/Under runs: Whether the runs scored in a specific over will be more or less than the given line
• Toss winner: Which team will win the toss
• Method of first wicket: Whether the first wicket falls bowled, caught, or another way
• Top run scorer: Which batsman will score the most runs in a specific innings
• Top wicket-taker: Which bowler will take the most wickets
• In-Play Betting: Bet at real-time odds while the match is live — odds update after every ball

In-play betting lets you follow live scores and stats in real time. The minimum bet is ৳10. Simply enter your amount on the bet slip and tap "Confirm Bet" to place it.

Question 6

I sent money via bKash but it hasn't shown up in my balance — how long does it take, and what should I do if it fails? Payment

Accepted Answer

Depositing to betwbr via bKash, Nagad, or Rocket typically takes 1–5 minutes will appear in your account balance. During peak times — such as on major match days — it may take up to 15–30 minutes.

What to do first if your money hasn't arrived:
1. Check your bKash/Nagad app to confirm the transaction was successful (it should show "Successful" or "Completed")
2. Check your betwbr transaction history for any "pending" transactions
3. If more than 30 minutes have passed, contact support

What to provide to support: bKash transaction ID (TrxID), time of transfer, amount, and number. With this information, a manual credit is usually processed within 15 minutes.

If a Transaction Fails: Any amount deducted from bKash/Nagad is usually returned automatically within 48 hours. If the refund doesn't come through, contact the customer care team of the relevant mobile banking service.

The minimum deposit is ৳200. Make sure you send it to the correct payment number — transfers to the wrong number are difficult to recover.

Question 7

Need to change your name or mobile number — can you do it yourself in your profile, or do you need to contact support? Account

Accepted Answer

Some details can be updated by you directly, while others require our support team to change — this is in place for your security.

You Can Change Yourself:
• Profile photo
• Email address (if not previously added)
• Communication preferences (notification settings)
• Password
• Responsible gaming limits

Changes via support:
• Registered Name — KYC documents will be required. This is typically the name as it appears on your National ID.
• Mobile number — A new number can be linked after verifying an OTP sent to your old number and confirming your identity. If your old number is no longer active, additional verification may be required.
• Date of birth — can only be changed once; not allowed without a valid reason.

To request a mobile number change, email support@betwbr.click or contact us via Live Chat. For security reasons, the process takes a little time — usually 1–2 business days.

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